Política de privacidade

Last Updated: 1 August 2026

This Privacy Policy governs the relationship between you and Ocean Hair regarding the collection, use, storage, and sharing of your personal information when you access our website, purchase our products, or use any of our services (collectively referred to as "Ocean Hair Services"). We believe privacy is a fundamental right, and we are committed to handling your information responsibly and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection regulations. By using Ocean Hair Services or voluntarily submitting personal information, you acknowledge that you have read and agreed to this Privacy Policy.

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1. WHAT INFORMATION WE COLLECT
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We apply a strict minimum-necessity principle — we only collect information that is genuinely required to deliver our services. "Personal information" refers to any data that can directly or indirectly identify you as an individual, excluding anonymised or aggregated data that cannot be linked back to you.

1.1 Information You Provide to Us

When you use Ocean Hair Services, you may provide us with the following:

• Identity and contact details: Full name, email address, phone number, gender, and language preferences
• Order and payment information: Billing address, delivery address, payment method details (such as credit or debit card information and PayPal-related data), and order history
• Account credentials: Username, password (stored in encrypted form), security questions and answers, and account preference settings
• Communications and feedback: Any messages, enquiries, product reviews, or feedback you submit through our platform or customer service channels
• Voluntarily uploaded content: Photos, videos, or other media you choose to share on our platform (please refer to Section 9 for full details)

You may choose not to provide certain non-essential information, though this may limit your access to some features or services.

1.2 Information We Collect Automatically

When you interact with our website, we automatically collect certain technical and behavioural data to improve your experience and maintain service security:

• Device and network data: IP address, device model, operating system, browser type, and network connection status
• Behavioural data: Products you view, items added to your cart (including abandoned carts), browsing duration, click patterns, order history, and return or exchange records
• Cookie data: Information stored via cookies and similar technologies to remember your preferences and login status (see Section 3 for full details)

1.3 Information from Third Parties

We may receive supplementary information about you from trusted third-party sources, strictly for the purpose of improving service delivery:

• Logistics partners (e.g. Paxi, Courier Guy): Delivery address updates and shipment tracking data to keep your order status accurate
• Payment processors: Payment confirmation data to complete transactions and detect fraud
• Social login platforms: Basic profile information (such as name and email) when you choose to log in via an authorized third-party account — only with your explicit consent

1.4 How We Protect Your Information

We take the security of your personal data seriously and implement industry-standard safeguards:

• Transmission security: All personal information — particularly payment data — is transmitted using SSL (Secure Sockets Layer) encryption to prevent interception
• Storage security: Sensitive data including passwords and payment details is stored in encrypted form and accessible only to authorised personnel
• Security maintenance: We conduct regular security reviews and apply timely updates to address emerging vulnerabilities
• Personnel controls: Staff with access to personal data undergo training, operate within defined access limits, and are bound by confidentiality agreements

Please be aware that no method of data transmission over the internet can be guaranteed to be completely secure. While we take every reasonable precaution, you transmit information to us at your own reasonable risk.

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2. HOW WE USE YOUR INFORMATION
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We use your personal information only for the following legitimate purposes:

• Order fulfilment: Processing purchases, arranging delivery, handling payments, and managing returns or refunds — including sending order confirmations, shipping updates, and return status notifications
• Account management: Creating and maintaining your Ocean Hair account, verifying your identity, and providing personalised account features based on your preferences
• Service improvement: Analysing usage patterns to understand customer needs, optimise website functionality, and enhance the overall shopping experience
• Personalised recommendations: Suggesting products, promotions, or content based on your browsing and purchase history — we will obtain your prior consent before doing so
• Customer communications: Responding to your enquiries, complaints, and feedback; sending service notifications; and sharing updates about new products or promotions (you may opt out of marketing communications at any time)
• Fraud prevention and security: Identifying and preventing fraudulent activity to protect you, Ocean Hair, and other users
• Legal compliance: Fulfilling obligations under applicable laws and responding to lawful requests from regulatory or judicial authorities

We will never use your personal information or images in advertising or promotional materials without your explicit prior consent. The primary purpose of our website is to sell hair products — not to collect personal data.

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3. COOKIES AND SIMILAR TECHNOLOGIES
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Cookies are small text files placed on your device when you visit our website. We use cookies and similar technologies to make your shopping experience smoother and more personalised. We will not share cookie data with third parties for advertising purposes without your consent.

3.1 Types of Cookies We Use

• Persistent cookies: Stored on your device for up to 24 months; used to remember your shipping preferences, cart contents, and login status between visits (unless you log out)
• Session cookies: Temporary cookies that are deleted when you close your browser; used to verify your login status and ensure the checkout process runs correctly

3.2 What We Use Cookies For

• Recognising your login status so you do not need to sign in repeatedly
• Saving your cart contents, including items left in an abandoned cart, and sending reminders where applicable
• Remembering your preferences such as language and shipping region for a personalised experience
• Conducting anonymised statistical analysis of website usage (e.g. page views, navigation patterns) to improve our platform
• Detecting and preventing fraudulent activity to keep your account and transactions secure

3.3 Managing Your Cookie Preferences

You can manage, restrict, or delete cookies at any time through your browser settings. Most browsers include a "Help" section explaining how to do this. Please note that disabling cookies may affect core website functions, including adding items to your cart and logging into your account. Our website may also use third-party cookies (such as Google Analytics) solely for aggregated, anonymised traffic analysis — these do not collect personally identifiable information.

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4. HOW AND WHEN WE SHARE YOUR INFORMATION
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We will never sell, rent, trade, or license your personal information to unrelated third parties. We only share your information in the following circumstances, and all third parties are required to sign confidentiality agreements and maintain appropriate security standards:

• With your prior consent: We may share specific information with strategic partners for the sole purpose of delivering an agreed product, service, or promotion
• Service providers: Third parties engaged to perform functions on our behalf — such as order fulfilment, logistics, payment processing, customer support, and data analytics — may only access the data necessary for their specific role and are prohibited from using it for any other purpose
• Logistics and payment partners: To fulfil your order and process payment, we share your name, delivery address, contact details, and relevant payment information (excluding sensitive card data) with partners such as Paxi, Courier Guy, and our payment processors
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your personal information may be transferred to the relevant party, who will be required to honour the terms of this Privacy Policy
• Legal obligations: We may disclose your information when required by applicable law, court order, or requests from regulatory or government authorities, in order to protect the rights and interests of Ocean Hair, our customers, or the public
• Affiliated entities: With your consent, and subject to a formal data processing agreement, we may share information with affiliated companies to support service delivery in compliance with applicable regulations

Except in the circumstances above, we will notify you before sharing your information with any new third party and provide you with the opportunity to opt out where permitted by law.

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5. PROMOTIONS AND INCENTIVE PROGRAMMES
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Ocean Hair may offer promotions, discounts, competitions, or giveaways from time to time. Any such incentives are provided either as part of a purchase transaction or as a component of a legitimate marketing campaign. We do not offer free gifts or incentives for the primary purpose of collecting personal information. Any personal data collected in connection with a promotion will be used only for the stated purpose of that promotion and handled in full accordance with this Privacy Policy.

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6. CHILDREN'S PRIVACY
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In accordance with South Africa's Protection of Personal Information Act (POPIA), our services are intended for an adult audience. We do not knowingly collect or process personal information of children under the age of 18 without verifiable parental or guardian consent. If we become aware that we have inadvertently collected such information, we will delete it promptly and notify the relevant parent or guardian. If you believe a child has submitted personal information without consent, please contact us immediately and we will act without delay.

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7. YOUR RIGHTS OVER YOUR PERSONAL DATA
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We respect your right to control your personal information. In accordance with POPIA and other applicable laws, you are entitled to the following rights. To exercise any of them, please contact us using the details in the Contact section below. We will verify your identity and respond within 30 days (or as otherwise required by law).

7.1 Right to Know

You may request details about the categories of personal information we hold about you, where it came from, how it is used, and which third parties it has been shared with.

7.2 Right to Access and Data Portability

You may request a copy of your personal information in a portable, machine-readable format, allowing you to transfer it to another service provider if you wish. We will deliver this via your account or by email.

7.3 Right to Correction

If any personal information we hold about you is inaccurate or incomplete, you have the right to request a correction. We will review and update your information promptly after verifying your identity.

7.4 Right to Deletion

You may request that we delete your personal information, subject to certain exceptions such as ongoing legal obligations or unresolved disputes. Upon a valid request, we will remove your data from our systems and instruct our service providers to do the same.

7.5 Right to Opt Out

• You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in any of our emails
• You may opt out of SMS marketing by replying "STOP" to any of our messages
• You may withdraw consent for personalised recommendations through your account settings or by contacting us directly

7.6 Right to Complain

If you believe we have handled your personal information in violation of POPIA or this Privacy Policy, you have the right to lodge a complaint with our customer service team or directly with the South African Information Regulator:

• Website: https://inforegulator.org.za/
• Email: complaints.IR@inforegulator.org.za

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8. HOW LONG WE RETAIN YOUR DATA
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We retain your personal information only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required or permitted by applicable law. Once the retention period has expired, we will securely anonymise or permanently delete your data to ensure it can no longer be linked to your identity.

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9. USER-UPLOADED CONTENT
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If you upload photos, videos, or other content ("Uploaded Content") to our platform, the following terms apply:

• Ownership: You retain full ownership of your Uploaded Content. By uploading it to Ocean Hair, you grant us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide licence to use, display, reproduce, modify, and distribute the content on our platform and related services
• Rights confirmation: You confirm that you own the Uploaded Content or hold all necessary rights and permissions to upload it and grant the above licence
• Compliance: All Uploaded Content must comply with our Community Guidelines and Terms of Service. Content that violates these standards may be removed, and accounts may be suspended or terminated
• Consent for individuals featured: You acknowledge that Uploaded Content may be publicly visible and confirm that you have obtained the consent of any individuals who appear in the content
• Indemnification: You agree to indemnify and hold harmless Ocean Hair, its affiliates, employees, and agents against any claims, losses, damages, or expenses arising from your Uploaded Content or any breach of this agreement

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10. CROSS-BORDER DATA TRANSFERS
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Ocean Hair operates across South Africa and China. Your personal information may be transferred across borders for order fulfilment, hosting, and operational purposes. We ensure all cross-border transfers comply with Section 72 of POPIA. Where data is transferred internationally, we rely on binding contractual agreements — including Data Processing Agreements — that mandate data protection standards equivalent to those required under POPIA, to ensure your information remains protected regardless of where it is processed.

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11. THIRD-PARTY LINKS AND SERVICES
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Our website may include links to third-party websites or services. We are not responsible for the privacy practices, content, or security measures of those third parties. This Privacy Policy applies solely to personal information collected through Ocean Hair Services. We encourage you to review the privacy policy of any third-party platform before submitting your information.

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12. GOVERNING LAW AND POLICY UPDATES
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This Privacy Policy is governed by the laws of the Republic of South Africa, including the Protection of Personal Information Act (POPIA). For customers located in other regions, we also endeavour to comply with applicable local data protection regulations, including the General Data Protection Regulation (GDPR) for customers in the European Union.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Where changes are significant, we will notify you by email or through a prominent notice on our website. Your continued use of Ocean Hair Services following any update constitutes your acceptance of the revised policy.

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CONTACT US & INFORMATION OFFICER
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Ocean Hair Information Officer: Customer Care Team

📧 Email: service@oceanhair.co.za
💬 WhatsApp: +27 74 254 8990 (South Africa) / +86 176 3085 8037 (China)
📍 Address: The Wheel Shopping Centre, 55 Gillespie Street, South Beach, Durban, 4001, South Africa