Browse our website, choose the hair you like, select your length and quantity, and add it to your cart. Fill in your shipping address at checkout and pay online securely.

Once payment is confirmed, we arrange shipment within 24 hours and send you a tracking number via WhatsApp and email.

We accept the following:

Yes, absolutely. Our checkout is secured with SSL encryption and all card payments are processed through our secure payment gateway. We never store your card details.

We have a physical store in Durban, South Africa — you're always welcome to visit us in person.

Please WhatsApp us at (+86) 176 3085 8037 or (+27) 074 254 8990 as soon as possible. We process and ship within 24 hours, so time is important.

Once shipped, the order cannot be cancelled. For more details, please refer to our Return & Refund Policy.

All products listed on our site already reflect our most competitive in-stock prices — no hidden markups. We also offer special items with extra discounts and exclusive rates for bulk purchases. Browse our Special Deals collection for the best prices, perfect for those starting or growing a hair business: 
https://oceanhair.co.za/collections/biggest-sale

Orders are processed within 24 hours of payment. After dispatch:

Yes. Once dispatched, we send your tracking number via email and WhatsApp. If you haven't received it within 24 hours of payment, WhatsApp us and we'll sort it immediately.

Currently we ship within South Africa only. This keeps delivery fast, prices competitive, and avoids customs complications. If you're outside SA, contact us to discuss options.

If your parcel arrives damaged, photograph it immediately and WhatsApp the photos within 48 hours of delivery. We'll arrange a replacement or refund promptly.

If tracking shows delivered but you haven't received it, contact us within 7 days and we'll investigate with the courier.

Yes — every product is made from 100% real human hair. No synthetic blends, no shortcuts. We work directly with trusted suppliers with over 12 years of industry experience, ensuring strict quality control on every piece we sell.

Completely normal. After collection, the hair is treated with disinfection and conditioning agents — this creates a mild smell of shampoo or oil.

Simply wash once with a gentle shampoo and the smell will be completely gone.

A small amount of short strands coming out during first combing or washing is normal — these are loose pieces from manufacturing. Comb them out and it will stop.

Our wefts are double-stitched to prevent shedding during normal use. If you cut the weft to adjust volume, always seal the cut edges afterwards.

With proper care, 12 months or more. The key is consistent conditioning — ideally 2–3 times per week. Well-maintained hair retains its softness, shine, and natural appearance far longer than neglected hair.

Yes — 100% human hair can be coloured, bleached, and heat styled. We strongly recommend having this done by a professional stylist.

Yes. Always use a heat protectant spray and keep temperatures below 180°C to maintain the hair's health and longevity.

Glueless wigs (Wear-Go and Pre-Everything styles) are worn without adhesive. They use adjustable straps, combs, and elastic bands to hold securely — no glue, no damage to your edges.

Most customers can put one on in under 5 minutes.

We recommend washing every 7–10 wears, or at least once a week. Use a gentle, sulphate-free shampoo followed by a rich conditioner.

Tangling is usually caused by:

Always store on a wig stand or mannequin head in a cool, dry place away from direct sunlight. This maintains the shape, prevents tangling, and lets the hair breathe.

For travel, fold gently inside out in a breathable bag — never compress tightly or store damp.

We have a 72-hour return window — you must request a return within 3 days of receiving your item. To be eligible, the item must be unworn, unused, unaltered, with tags attached and in its original packaging. Proof of purchase is required. Please inspect your order upon receipt and contact us immediately if there are any issues.

Contact us through:

Do not send items back without prior authorization — unauthorized returns will not be accepted. Once your return is approved, we will provide the return address and full instructions by email. Please note that return shipping costs are the responsibility of the customer.

The fastest way to get what you want is to return your original item (once approved) and place a new order separately. Please ensure your return meets all eligibility conditions before sending it back.

The Wheel Shopping Centre (China Mall Durban)

55 Gillespie Street, South Beach, Durban, 4001 — Unit 2F208

Walk-ins always welcome — come see, touch, and try our products before you buy.

Yes — store pickup is always free. Select "Store Pickup" at checkout and we'll WhatsApp you when your order is ready. Most orders are ready within 2–4 hours on business days.