Refund policy

Dear Valued Customer, Welcome to Ocean Hair!

Please inspect your order carefully before use. All returns and exchanges must comply with the conditions outlined below. Items that do not meet these conditions will not be accepted.

RETURN WINDOW
We have a 72-hour return policy. You have 3 days after receiving your item to request a return.

ELIGIBILITY CONDITIONS
To be eligible for a return, your item must be:

• In the same condition as received — unworn, unused, and unaltered
• With all original tags attached and in its original packaging
• Accompanied by proof of purchase or receipt

We cannot accept returns or exchanges if the item has been:

• Cut, permed, dyed, worn, washed, altered, combed, or installed in any way
• Used with hairspray, oils, or any hair products (straight wigs)
• Brushed out or tangled (curly wigs)
• Damaged through misuse or any processing

HOW TO START A RETURN
To initiate a return, please contact us at service@oceanhair.co.za or via WhatsApp at +27 74 254 8990 / +86 176 3085 8037 before sending anything back. Do not return items without prior authorization — unauthorized returns will not be accepted.

Once your return is approved, we will provide the return address and full instructions via email.

Please note: return shipping costs are the responsibility of the customer.

TRANSIT DAMAGES
If your order arrives visibly damaged, please do not sign for or accept the delivery. Contact us immediately at service@oceanhair.co.za or via WhatsApp at +27 74 254 8990 (South Africa) / +86 176 3085 8037 (China) so we can liaise with the courier on your behalf. If a damaged item is accepted and signed for, it is considered received in acceptable condition, and any subsequent return shipping costs will be borne by the customer.

EXCEPTIONS — NON-RETURNABLE ITEMS
The following items are strictly non-returnable and non-exchangeable:

• Sale or promotional items
• Gift cards
• Items marked as "Special" or "Final Sale" on the product page

All other eligible items require prior authorization before a return can be initiated. Please contact us before sending anything back.

EXCHANGES
The fastest way to exchange an item is to return the original (once approved) and place a new order separately.

REFUNDS
Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund.

There are no restocking fees for eligible returns.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at +86 176 3085 8037 or service@oceanhair.co.za