Privacy policy

This Privacy Policy is a legal document between you (an individual who uses Ocean Hair services) and Ocean Hair (hereinafter referred to as "we"). We understand that you care about how your personal information is used and protected, and we appreciate your trust in us. This Privacy Policy details how we collect and process your personal information through Ocean Hair websites, applications, products, services, and physical stores (collectively referred to as "Ocean Hair Services"), as well as the rights you enjoy. By accessing our website, using Ocean Hair Services, or voluntarily providing personal information, you confirm that you have read, understood, and agreed to all the contents of this Privacy Policy.

1. Personal Information We Collect

Personal information refers to any information that can directly or indirectly identify you, excluding aggregated data that has been irreversibly anonymized and cannot be linked to you personally. We only collect information necessary for providing services, adhering to the principle of "minimum necessity", which specifically includes the following categories: 

1.1 Information You Voluntarily Provide

The information you voluntarily provide when using Ocean Hair Services will be properly stored by us and used for clear purposes. You may choose not to provide non-essential information, but this may prevent you from using some service functions. Specifically including:
  • Identity and contact information: Name, email address, phone number, gender, language preferences;
  • Transaction and shipping information: Billing address, shipping address, payment methods (such as credit card, PayPal-related information), order details;
  • Account information: Username, password (stored in encrypted form), security questions and answers, account preference settings;
  • Communication and feedback information: Content you provide through customer service consultations, messages, reviews, feedback, etc.;
  • Voluntarily uploaded content: Photos, videos, and other content you upload on our platform (see Article 8 of this Policy for details).

1.2 Automatically Collected Information

Consistent with most compliant e-commerce websites, we will automatically collect relevant information about your use of services through Cookies and other similar technologies to optimize service experience and ensure transaction security, specifically including:
  • Device and network information: IP address, device model, operating system, browser type, network connection status;
  • Usage behavior information: Products you browse, products added to your shopping cart (including products for which checkout is not completed), browsing duration, click records, order history, return and exchange records;
  • Cookie-related information: We use Cookies to record your shopping preferences and login status, facilitating your quick use of services during your next visit (see Article 4 of this Policy for details).

1.3 Information from Other Sources

We may obtain relevant information about you from legitimate third-party channels, only to supplement and improve your account information and enhance service efficiency, specifically including:
  • Logistics partners: Obtain your latest shipping address and logistics tracking information to update order status and ensure the smooth delivery of goods;
  • Payment service providers: Obtain your payment confirmation information to complete transaction settlement and prevent payment fraud;
  • Authorized third parties: With your consent, obtain basic identity information (such as nickname, email) from the social platforms and account login channels you authorize for quick account registration.

1.4 Information Security Protection

We attach great importance to the security of your personal information and adopt industry-standard security measures to protect your information, preventing risks such as information loss, tampering, unauthorized access, and leakage:
  • Transmission security: All personal information (especially payment information) is transmitted through Secure Sockets Layer (SSL) encryption technology to ensure that data is not illegally obtained during transmission;
  • Storage security: Adopt encrypted storage technology to encrypt sensitive data such as your password and payment information, which can only be accessed by authorized employees;
  • Security updates: Continuously optimize security measures and conduct regular security inspections and vulnerability repairs according to technological development and security risks;
  • Personnel management: Conduct strict training for employees who have access to personal information, clarify authority scope, sign confidentiality agreements, and those who violate the agreement will bear corresponding responsibilities.
Please note that data transmission over the Internet cannot be guaranteed to be 100% secure. By voluntarily transmitting information to us, you agree to bear the corresponding reasonable risks, and we will do our best to protect the security of your information.


2. Purposes for Which We Use Your Personal Information

We only use your personal information for the following legitimate purposes:
  • To provide and complete services: Process your orders, arrange product delivery, handle payments and refunds, and update you on order status (including order confirmation, shipping notifications, and return/exchange updates);
  • To manage your account: Create and maintain your Ocean Hair account, verify your identity, protect account security, and provide personalized account services based on your preferences;
  • To optimize and improve our services: Analyze your usage behavior, understand your needs and preferences, optimize website functions, improve product quality, and enhance your overall shopping experience;
  • To provide personalized recommendations: Recommend products, services, and promotions that may be of interest to you based on your browsing and purchase history. We will obtain your prior consent before conducting such personalized recommendations;
  • To communicate with you: Respond to your consultations, feedback, and complaints, send you service-related notifications, and provide you with information about new products, promotions, and policy updates (you can opt out of marketing communications at any time);
  • To prevent fraud and ensure security: Detect and prevent fraudulent activities, protect the legitimate rights and interests of you, Ocean Hair, and other users, and maintain the security and stability of our services;
  • To comply with legal obligations: Collect and use personal information in accordance with applicable laws, regulations, and legal procedures, and respond to requests from judicial authorities and regulatory bodies.

 

3. Cookies and Similar Technologies

Cookies are small text files stored on your computer or mobile device when you visit our website. We use Cookies and similar technologies to enhance and simplify your shopping experience, and we will not disclose Cookie-related information to third parties without your consent. The specific instructions are as follows:

3.1 Types of Cookies We Use

  • Persistent Cookies: Stored as files on your device for a period not exceeding 24 months, used to record your shipping country, shopping cart content, and login preferences (unless you log out);
  • Session Cookies: Stored temporarily and deleted when you close your browser, used to verify whether you are logged in and ensure the normal operation of the shopping process.

3.2 Purposes of Using Cookies

  • To recognize your login status and avoid repeated login operations;
  • To record your shopping cart content, including items for which checkout is not completed, and send cart reminder notifications when necessary;
  • To remember your preferences (such as language, shipping country) and provide a personalized browsing experience;
  • To conduct statistical analysis on website usage (such as page browsing volume, user behavior) to optimize website functions and product recommendations;
  • To prevent fraudulent activities and ensure the security of transactions and accounts.

3.3 Management of Cookies

You can manage or disable Cookies through your browser settings. The "Help" function of most browsers will explain how to prevent the browser from accepting new Cookies, how to receive notifications when new Cookies are sent, and how to delete existing Cookies. Please note that if you disable Cookies, you may not be able to use some core functions of our website, such as adding products to the shopping cart or logging in to your account.
Our website may also contain third-party Cookies (such as those from Google Analytics), which are only used for aggregated statistical analysis and will not collect your personal identifiable information.

4. Disclosure of Your Personal Information

We attach great importance to the protection of your personal information and will never sell, rent, trade, or license your personal information to any irrelevant third parties. We only disclose your personal information in the following circumstances, and all third parties involved will be required to sign a strict confidentiality agreement and adopt corresponding security measures to protect your information:
  • With your prior consent: We may disclose your specific personal information to strategic partners who cooperate with us to provide products, services, or marketing activities, only for the purpose of completing the agreed services;
  • Third-party service providers: We may entrust third-party service providers to perform specific functions on our behalf, such as order fulfillment, logistics and distribution, payment processing, customer service, and data analysis. These service providers can only access the personal information necessary to perform their duties and are prohibited from using it for other purposes;
  • Logistics and payment partners: To ensure the smooth delivery of orders and completion of payments, we will provide your name, shipping address, phone number, email address, and payment-related information (excluding sensitive payment details) to logistics partners (such as Paxi, Courier Guy, DHL, UPS, FedEx) and payment service providers (such as PayPal, credit card processors);
  • Corporate transactions: In the event of mergers, reorganizations, acquisitions, joint ventures, assignments, spin-offs, transfers, or sales of all or part of our business (including bankruptcy or similar proceedings), we may transfer all or part of your personal information to the relevant third party, who will continue to abide by the provisions of this Privacy Policy;
  • Compliance with legal obligations: We may disclose your personal information in accordance with applicable laws, regulations, legal procedures, or requests from judicial authorities, regulatory bodies, or other government departments to protect the legitimate rights and interests of Ocean Hair, you, or other third parties;
  • Affiliated companies: With your consent, we may authorize our affiliated companies to process your personal information after signing a strict data processing agreement, ensuring that the processing process complies with relevant laws and regulations.
Except for the above circumstances, we will notify you in advance whenever your personal information may be disclosed to third parties and provide you with the right to opt out (where permitted by law).

5. Children's Privacy

Our services are designed for a general audience and are not directed at children. We strictly abide by relevant laws and regulations on children's privacy protection:
  • We will not knowingly collect, use, or disclose personal information from children under the age of 13 without the prior consent of their parents or legal guardians;
  • Users under the age of 16 must use our services with the consent or authorization of their parents or legal guardians;
  • If we learn that we have collected personal information from a child under the age of 13 without parental consent, we will promptly delete the relevant information and notify the child's parents or legal guardians;
  • If you believe that a child under the age of 13 may have provided us with personal information without parental consent, please contact us immediately, and we will handle it promptly.

 

6. Your Rights Regarding Personal Information

We respect your right to control your personal information and provide you with the following rights in accordance with applicable laws and regulations. You can exercise these rights by contacting our customer service, and we will verify your identity and respond to your request within a reasonable time (no more than 30 days, unless otherwise specified by law):

6.1 Right to Know

You have the right to request us to disclose the following information: the categories of personal information we have collected about you, the sources of such information, the purposes and methods of processing, and the categories of third parties to whom we have disclosed the information.

6.2 Right to Access and Portability

You have the right to request us to provide a copy of the personal information we have collected about you in a portable, machine-readable format, which allows you to transmit the data to another entity without hindrance. We may provide this data to you through your account or email.

6.3 Right to Correction

If the personal information we hold about you is inaccurate or incomplete, you have the right to request us to correct or supplement it. We will review your request and make corrections promptly after verifying your identity.

6.4 Right to Deletion

Subject to certain exceptions (such as compliance with legal obligations, handling disputes, etc.), you have the right to request us to delete your personal information. After we receive your request and verify your identity, we will delete the relevant information from our servers and instruct our service providers to do the same.

6.5 Right to Opt Out

  • You can opt out of receiving marketing communications (such as promotional emails, text messages) at any time by clicking the "Unsubscribe" link at the bottom of each email or replying "STOP" to our text messages;
  • You can opt out of the use of your personal information for personalized recommendations by adjusting your account settings or contacting our customer service.

 

6.6 Right to Complain

If you believe that we have violated relevant laws and regulations or this Privacy Policy in the process of collecting, using, or disclosing your personal information, you have the right to lodge a complaint with our customer service or the relevant data protection authority in your region.

7. Information Retention Period

We will retain your personal information only for the period necessary to fulfill the purposes stated in this Privacy Policy, unless a longer retention period is required or permitted by law. After the retention period expires, we will take reasonable measures (such as anonymization, deletion) to dispose of your personal information to ensure that it can no longer be linked to your personal identity.

8. User Content Upload Agreement

If you upload photos, videos, or other content (hereinafter referred to as "Uploaded Content") to our platform, you agree to the following terms:
  • Ownership: You retain all ownership rights to the Uploaded Content. However, by uploading the content to Ocean Hair, you grant us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, display, reproduce, modify, create derivative works from, perform, and distribute the Uploaded Content on our platform and related services;
  • Authorization: You confirm that you own the Uploaded Content or have obtained all necessary rights and permissions to upload the content to our platform and grant the above license to us;
  • Compliance: The Uploaded Content must comply with our Community Guidelines and Terms of Service. Any content that violates these terms may be removed, and your account may be suspended or terminated;
  • Privacy: You acknowledge that the Uploaded Content may be visible to the public. You must obtain the consent of any individuals featured in the content before uploading;
  • Indemnification: You agree to indemnify and hold harmless Ocean Hair, its affiliates, employees, and agents from any claims, damages, liabilities, and expenses arising out of or related to the Uploaded Content or your breach of this agreement.

 

9. Third-Party Websites and Services

Our website and services may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of these third parties. This Privacy Policy only applies to personal information collected through Ocean Hair services. We recommend that you review the privacy policies of any third-party websites or services before using them.

10. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy from time to time to adapt to technological developments, changes in industry practices, and regulatory requirements. When we make material changes to the Policy, we will update the "Last Updated" date at the end of this document and notify you through prominent positions on our website (such as pop-up notifications, email notifications) to ensure that you are informed of the changes.
Your continued use of Ocean Hair services after the effective date of the updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the revised Policy, please stop using our services and contact us to close your account.


11. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or the processing of your personal information, please contact us through the following channels:

  • Email: oceanhair.co.za@gmail.com

  • Address: 55 Gillespie Street, Shop 17, Durban, NL, 4001, ZA
We will respond to your inquiry within 30 days of receiving it and resolve your questions or requests promptly.

Last Updated: March 16, 2026